RETURN POLICY

Cancellations / Changes ***** PHONE ONLY ******* 972-487-6059

CUSTOM MADE:
All orders are custom made to your specifications. For the most part we do not second guess online orders unless we see something unusual. Please check your order before placing it. We will not be held responsible for orders placed in error.

PRODUCTION TIMES:
Quoted production times on this website are not absolute and your order may start production immediately upon receipt - or - it may go longer than anticipated due to circumstances beyond our control such as equipment breakdown and labor disputes.

CANCELLATION:
No cancellations will be accepted if production has begun. It is your responsibility to be certain that the product you order is correct and needed the way you placed it. A confirmation letter will be sent to you. Please be sure it is correct and notify us immediately if it isn't.

EMAIL & SPAM BLOCKERS:
We will not be responsible for email that you didn't receive for any reason. This includes but is not limited to confirmation emails. It is your responsibility to provide an email address that is not blocked and to add our email address to your list of approved emails. If you do not get an email within a reasonable time you should call us at the number provided on this site. The fact that you didn't receive an email for any reason does not negate your responsibility to pay for product ordered.

SHORTAGES:
We go to great lengths to make sure that everything you order is included in your shipment. The packing department keep photographic records of each order in several stages of the packing process. If a shortage is reported we will research the photographs and send you copies. All shortages must be reported immediately upon receipt. We will not be responsible for shortages reported 7 or more days after receipt.

FAULTY WORKMANSHIP:
Contact us for an RMA number and describe the problem. If you have a digital camera, take pictures of the faults and send them to us via e-mail. This will greatly speed up the process and may avoid your returning the product for inspection. We will replace any product found to be less than our normal high standards of quality. All our products are guaranteed free from defects for the life of the sign.

POLISHED METALS:
There are wide and varying claims as to the degree of polishing that any metal can attain. Polishing of metals are done by hand buffing on a wheel. It is often quite dangerous for the operator, hence the cost and the requirements for stud mounts. The standard claim of #8 Mirror finish can vary widely even amongst the machining world. However, suffice to say that polished surfaces are never Completely blemish free on close inspection. Some minor buffing lines only show under certain lighting conditions. It is never as highly reflective as plated metals such as chrome, nor is it a blemish free mirror. The application of clear coats to polished metals for exterior protection will also degrade from the overall appearance. Polished anodized metals also reduce the reflective surface of polished metals. This type of problem is not considered faulty workmanship.

ACCEPTABLE RETURNS:
Not withstanding the above and as a service to you, we will issue you a credit of 50% of the original order amount for any products that you wish to return for reasons of items ordered that you cannot use or that you made a mistake ordering the correct material, finish, font or size. This offer excludes non refundable items such as art charges, crating, shipping, paint matching fees and patterns. This credit can be applied toward a replacement product or on future orders up to 1 year from the date of the original purchase. Alternately, you can opt for a cash refund of 30% of the original order value. Please call for an RMA (Return Material Authorization) number. You pay the freight for this return, and it only applies to orders under $1000 Net, and only for actual product returned. For orders over $1000, we will have to determine a credit based on the product type and dollar value. All returned product must be no older than 30 days since delivery to you and must not have been mounted or used in any way.

Failure to abide by the policy laid out above renders you responsible for the full cost of the order. We no longer accept changes/cancellations via email.